A new order can be cancelled or changed without any problem only if the production process has not yet begun. The link to your order status page can be found in your order confirmation email. If your order is labeled “wait” or as “new”, you will be able to cancel your order. If you would like to change your order, please contact our customer service by phone before your order begins production. Once it begins production, you can no longer make any changes. You can reach us at (IN UPDATE) Monday - Friday 8:00am-7:00pm (ET). For info, please e-mail us at sales@beplus.it

Ordering on Be+ Store (www.beplus.it) works just fine with most browsers (e.g. Mozilla, Internet Explorer, Opera, Safari, Chrome...). If you do have technical problems, please check the following points and try again to place an order:
– Do you use the latest version of the Flash Player?
– Are JavaScript and the Cookies activated in your browser?
If not, the shop might not be represented properly. Do high security setups of your firewall and your router interfere with the data transfer over the internet? If you continue to experience problems, you may want to try using a different web browser. We recommend using Mozilla Firefox, Safari, Chrome or Internet Explorer to version 8 or higher.

After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed. If you do not receive this confirmation, it is most likely due either to technical problems or an error in your e-mail address (e.g. typo). In this case, please e-mail us at sales@beplus.it let us know that you haven't received your order confirmation e-mail. Be sure to provide us with the full name, e-mail address and street address used in the order as well as the order date.

Every ordered product at Be+ Store is created just for you. Because they are custom made, returned goods cannot be resold and are donated or thrown away. Promise: * If we make a mistake, we will send you a replacement or refund your money. * If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. Should a mistake arise, we kindly ask that you contact us within 10 days to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem. You can contact our service team by writing an e-mail to sales@beplus.it. Comunque ricordate sempre che gli acquisti effettuati sul sito Be+ Store (www.beplus.it) are regulated by Italian law on sales by correspondence.

After your order has been shipped you will receive an e-mail confirming the shipment. If - whatever the reason - you feel that your order has not been received in the proper timeframe, please contact us at sales@beplus.it. We kindly ask that should this be the case, you let us know no later than 4 weeks after ordering.

The English-language version of this page is provided for reference purposes only. The Italian language version has sole legal validity.